Policy

  • Policy regarding Billing and Shipping Addresses
  • Price change
  • Product Not in Stock
  • Rules Governing the Purchaser
  • Shipping Address
  • Shipping of Hazardous Materials
  • Shortages or Returns
  • Tax Exemption Policy


Policy regarding Billing and Shipping Addresses It is the company's policy that the billing address should always match the shipping address. If the shipping address does not match with the billing address, you must call your credit card issuer and have that address added as an alternative address otherwise we cannot process your order. Unless, it is a gift, please note this when ordering merchandise.

Price change Due to constant price changing of the items, the company has the right to change the prices on the preliminary invoice without prior notice.

Product Not in Stock If the item is currently out, Green Planet Inc. will cancel the order and inform the customer via email. No charges or fees will be made on the credit card.

Shipping Address Our company does not ship to PO Boxes. We require our customer to provide us with their physical address.

Shipping of Hazardous Materials Our shipping courier (UPS) cannot ship hazardous materials. All hazardous materials will be shipped via trucking. To get a quote from trucking services, call our customer service department at 909-930-5100.

Shortages or Returns No returns/exchanges on open or used products. All damages or shortages in transient must be claimed with the freight carrier. We must be notified within 48 hours upon receiving the goods. Customer is responsible for shipping charges on any returned or refused shipments.

Tax Exemption Policy You are eligible for a tax exemption if you can provide us with a valid resale certificate. We will be asking you to fax or email us a copy of your resale certificate. Once confirmed, taxes will be removed. Otherwise, taxes will be applied on your purchase order. The added tax will be 9.75%.

Cancellation Wholesalers/Resellers only: All canceled and returned orders are subject to 20% restocking fee.